Swatchbox Technologies: About Us

FAQ

Can I download the software on more than one computer?

How long will it take for me to receive the download?

How will this purchase show up on my credit card statement?

What are the software requirements?

Requirements: Macintosh OS X operating system (QuickTime 6.4 or higher required) or Microsoft Windows 98, 2000, ME, or XP. The software will not work on a Macintosh running the new Leopard operating system.

Can I download the software on more than one computer?

No. The license agreement is for one download in one location. However, if you need to download again because the application was lost; you may do so using the link in the original emails that were sent to you.

How long will it take for me to receive the download?

The download will be available immediately upon purchase.

How will this purchase show up on my credit card statement?

You should have received two emails after your purchase. One of these emails is a receipt of your purchase from Swatchbox Technologies. The charge will be made under this name on your credit card statement.

To learn more about Swatchbox Technologies visit, www.Swatchbox.com

How do I upload my own photo?

All images being uploaded must be a .jpg file and in RGB color mode. To start, select “Upload Your Own Picture.” Then browse for your image.

How do I prepare my images?

You will “highlight” the surfaces in your photo that you want to apply paint or product to. There are tools provided to complete this task within the software application. To learn more about using these tools please watch the tutorial provided in the application.

Installing Software

Macintosh users click here.

Step 1: Click the button on the bottom of your online receipt to start the download. If you did not click this button, you can download the software by finding the email sent to you by Support@Swatchbox.com. This email provides a secondary link for you to download the software.
Step 2: Enter you serial number. The serial number can be found in the email from Support@Swatchbox.com. All letters in your serial number should be capitalized.
Step 3: Start your Windows Download.
Step 4: Save the setup.exe file to your desktop.
Step 5: Double click on the setup.exe on your desktop to start the installation.
Step 6: Continue the installation by clicking “Next” when prompted.

Accept the terms and license agreement.
You do not need to enter a User Name or Organization.
Install the application for “Anyone that uses this computer (all users).”
Make sure the Destination Folder the application will be installed to is: C:\Program Files.

Step 7: Click Install.
Step 8: Click on the “Finish” button to complete installation.

Step 1: Click the button on the bottom of your online receipt to start the download. If you did not click this button, you can download the software by finding the email sent to you by Support@Swatchbox.com. This email provides a secondary link for you to download the software.
Step 2: Start your Macintosh Download.
Step 3: Save the .dmg file to your desktop.
Step 4: Double click on the .dmg file to reveal the white rectangular drive icon.
Step 5: Double click the drive icon to reveal the .sit file. Copy and Paste the .sit file onto your desktop.
Step 6: Double click the .sit file to activate Stuffit Expander.* You will then see a folder titled with the name of the software you downloaded on your desktop. Drag this software folder into your Applications folder.

*The downloaded file is a compressed file which needs to be opened with a program called Stuffit Expander. Once you have downloaded the program, you need to use Stuffit Expander to open the required installation file. It is available as a free download for a 30 day evaluation. Please click on the link below to download this free version.

http://my.smithmicro.com/mac/stuffit/index.html
Step 7: Then, open the software folder to look for the software icon. Once you find the icon (usually with software title next to it) double click to start the application.
Step 8: Enter your serial number. All letters in your serial number should be capitalized.

Troubleshooting

I’m having trouble with the download and install processes.

Is this program compatible with Vista?

Is this program compatible with Macintosh?

Why isn’t my serial number working?

My image is covering the tools.

I can’t see the buttons at the bottom of the screen.

The colors don’t look right.

The program won’t uninstall. (Error 1404)

Error 1406.

Error 1904.

Error 1335.

Troubleshooting

I’m having trouble with the download and install processes.

Here are a few reasons why you may be having trouble downloading the virtual design software:

If you have dial up you will not be able to download the software.
If you have antivirus software running it may cause a problem with your download (disable antivirus).
If you do not have administrative privileges on your computer.
If you have a new Mac with an Intel processor you may not be able to install the software.
If you are running the “Leopard” operating system you will not be able to install the software.
If you are running Vista you may not be able to install the software.
If you are receiving a specific error message please look below for common solutions.

Is this program compatible with Vista?

Officially, Swatchbox does not support the virtual design software on Vista systems. However, many consumers have installed the program on their Vista systems and found that the program installs and runs successfully.

Should you encounter an error during installation, please contact us at Support@Swatchbox.com

Is this program compatible with Macintosh?

The last Mac OS X version 10.2.6 to 10.4 works with the personal color viewer. Unfortunately, Version 10.5 "Leopard" is not currently supported. In addition, new Macintosh computers with Intel Processors are not currently supported.

Why isn’t my serial number working?

Make sure your serial number is copied correctly.
Capitalize any letters included in the serial number.
If you have already registered your serial number on a different computer it will not work on a second machine.
If your serial number is still not working please contact Support@Swatchbox.com.

My image is covering the tools.

If the tools cannot be accessed, it may be that the DPI setting is too large. To adjust your DPI setting to normal, follow
these steps:

Go to Start > Control Panel > Display > Click on the Settings tab > Click on the Advanced button > select 96 DPI (normal) from the drop-down menu > Choose to Apply the new settings without restarting from the list on the lower half of the window > Click Apply and then OK.

If the changes do not take effect (you will notice your display goes black and white momentarily, and your icons will appear smaller), restart your computer.

I can’t see the buttons at the bottom of the screen.

If the screen resolution is too low (i.e. 800 by 600 pixels), the buttons at the bottom of the screen will not be visible.
Change your settings by following these steps:

Right click on a blank spot on your desktop
Click on “Properties”
Click on “Settings”
Under “Screen Resolution”, select the highest resolution it will allow and click “OK”, and the close button will appear. If changing it to a higher resolution is not possible, hit the “F11” button. This will shrink the browser from the top of the screen.

The colors don’t look right.

Since the program is essentially applying paint to a previously painted surface, if the color is too light, the previous color may show through. In order to prevent this you should use the Paint Thickness option. It allows the viewer to adjust the setting so that the new paint color can be applied without any trace of the color underneath.

Please keep in mind that colors on your monitor will never match up exactly with real life color chips.

The program won’t uninstall. (Error 1404)

If the program will not uninstall because you’re getting error 1404; typically, clicking IGNORE (15-20 times as the files cycle through) allows the program to continue to uninstall and run without further incident.

Error 1406.

Error 1406 is due to more recent updates by Microsoft for Windows XP (and Vista) users that reclassified some Flash files we verify during installation. Typically, clicking IGNORE (15-20 times as the files cycle through) allows the program to continue to install and run without further incident.

Error 1904.

This error occurs because it does not recognize the Flash Player as a sufficient version. For this reason, manually checking your computer is advised. Go to the following website to verify that you have Flash Player 9.0 or higher installed. The website will automatically identify your installed version:

http://www.macromedia.com/software/flash/about/

If you have 9.0 or higher installed, click "OK" on Error 1904 to proceed.
If you do not have 9.0 or higher, remove the old version from your system, and
install the latest version from this website http://www.adobe.com/products/flashplayer/ then return to the software and click "OK" on Error 1904 to continue.

Error 1335.

During the installation, an Error occurs: Error 1335 the cabinet file Data.cab required for this install is corrupt.
You may need to change the memory settings on your computer for Installation. We recommend that before you follow these steps you try downloading again with your antivirus software disabled:

Click Start.
Click Run.
In the Open box type msconfig.
Click OK.
On the BOOT.INI tab, click Advanced Options.
In the BOOT.INI Advanced Options dialog box, select the /MAXMEM= check box.
Change the setting to 256 (or lower if your computer has less RAM).
Click OK to close the BOOT.INI Advanced Options dialog box.
In the System Configuration Utility dialog box, click Apply.
Click OK to close the System Configuration Utility dialog box.
Click Restart to the following message.
Restart your computer for these changes made by System Configuration to take effect.
Try installing again. After installation is complete, clear the /MAXMEM= check box.

Should you encounter further problems, please contact us at Support@Swatchbox.com